Customer Specialist

Overview

Join mPokket as a Client Support Executive, where you’ll be at the frontline of user engagement, ensuring seamless assistance across multiple touchpoints. This position focuses on delivering a smooth and responsive support experience while strengthening user trust in the platform. You will work within a fast-evolving fintech environment that emphasizes efficiency, innovation, and customer-centric thinking. Beyond handling queries, the role involves contributing to service improvements and helping shape a more intuitive and satisfying user journey.

Responsibilities

1. Handle user queries through calls, emails, and chat platforms with professionalism
2. Address concerns promptly while ensuring a courteous and solution-oriented approach
3. Diagnose and fix user account-related challenges and manage grievance resolution
4. Log all interactions accurately within internal systems for tracking and analysis
5. Detect recurring issues and share actionable insights with internal stakeholders
6. Coordinate with promotional teams to support awareness of offerings and updates
7. Guide users on platform usage, features, and benefits
8. Contribute to refining workflows and enhancing service quality
9. Engage in ongoing training initiatives to upgrade knowledge and skills
10. Strive to exceed user expectations and improve overall satisfaction levels

Requirements

1. Minimum secondary education; higher education preferred
2. Prior exposure to customer-facing roles is advantageous
3. Strong spoken and written communication capabilities
4. Analytical thinking with a user-first mindset
5. Ability to manage multiple tasks under tight timelines
6. Familiarity with digital tools, support platforms, or CRM software
7. High level of organization and precision in work
8. Collaborative attitude with adaptability to new processes
9. Flexibility in working hours, including shifts if required
10. Knowledge of additional languages will be beneficial

How to apply :

Click the apply link to be redirected to the official notification page. Then proceed to submit your application and upload your resume.